Terms of service
Terms & Conditions
1. General
Welcome to X Furnishing. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
X Furnishing reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
2. Products & Availability
We strive to display all products, colors, dimensions, materials, and finishes as accurately as possible. However, slight variations may occur due to screen settings, lighting, handmade finishes, fabric batches, or natural material characteristics.
Product availability is subject to stock availability and production capacity.
Products may be:
- Ready to ship
- Made to order
- Available in limited quantities
- Outlet or clearance items
Estimated delivery timelines are provided for reference only and may vary depending on availability, production schedules, and logistics.
3. Orders & Payment
Orders are considered confirmed only after payment confirmation and order approval.
X Furnishing reserves the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Request additional verification or information before processing an order
Prices displayed on the website are shown in the selected currency and may change without prior notice.
4. Delivery
Delivery timelines vary depending on the product category, production requirements, and customer location.
Customers are responsible for ensuring:
- Accurate delivery information
- Accessibility of the delivery location
- The presence of an authorized person to receive the order
Any delays caused by incorrect information, inaccessible locations, missed delivery appointments, customs procedures, weather conditions, public holidays, or circumstances beyond our control are not the responsibility of X Furnishing.
For full details regarding deliveries, returns, exchanges, cancellations, eligibility conditions, and applicable fees, please refer to our Delivery & Return Policy available in the website footer.
5. Returns, Exchanges & Cancellations
Returns, exchanges, cancellations, product eligibility, timelines, and applicable fees are governed by our Delivery & Return Policy.
By placing an order on our website, customers acknowledge and agree to the terms outlined in the Delivery & Return Policy available in the website footer.
6. Damaged Items & Manufacturing Defects
Any shipping damage or manufacturing defect must be reported within 24 hours of delivery.
Claims submitted after this period may not be accepted.
To submit a claim, customers must provide:
- Clear photos showing the issue
- Order number or invoice
Claims should be submitted to: support@xfurnishing.com
7. Outdoor Use & Product Care
Outdoor furniture and accessories must be used and maintained according to the recommended care instructions.
Normal wear, improper use, neglect, misuse, exposure to extreme weather conditions, or damage caused by external factors are not considered manufacturing defects.
Protective covers and proper storage are recommended to help extend product lifespan.
8. Intellectual Property
All website content including, but not limited to, images, product designs, text, branding, graphics, logos, and visual materials are the property of X Furnishing and may not be copied, reproduced, distributed, or used without prior written permission.
9. Limitation of Liability
X Furnishing shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, products purchased through the website.
Maximum liability shall not exceed the amount paid for the purchased product.
10. Privacy
Customer information is used solely for order processing, delivery, customer support, and website improvement purposes.
We do not sell or share customer information with third parties except where necessary for payment processing, shipping services, operational requirements, or legal obligations.
Our website may use cookies to improve user experience, website functionality, analytics, and performance tracking.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations of the Arab Republic of Egypt.
Any disputes arising from the use of this website or purchases made through it shall be subject to the jurisdiction of the Egyptian courts.